Shipping & Delivery Policy

Overview

At Paris Gallery Middle East, we are committed to delivering your orders with the highest standards of quality, reliability, and customer satisfaction across all regions of the Kingdom of Saudi Arabia.

Delivery Time

• Orders are typically delivered within 1 to 4 business days from the date of order confirmation.

• Delivery times may vary depending on the customer's location, weather conditions, public holidays, peak seasons, or promotional campaigns.

• While we strive to meet estimated delivery times, occasional delays may occur due to circumstances beyond our control.

Delivery Coverage

We offer delivery services to all cities and regions across the Kingdom of Saudi Arabia.

Our logistics network is designed to ensure that orders are delivered safely, efficiently, and within the expected timeframe.

Authorized Delivery Partners

Dear Valued Customers,

To ensure a seamless and reliable delivery experience, all orders within the Kingdom of Saudi Arabia are shipped through our trusted logistics partners:

• Aramex

• AJEX

• RedBox

• Naqel

These partnerships enable us to provide efficient delivery services and comprehensive coverage throughout the Kingdom.

Shipping Fees

• Shipping fees may apply depending on the order value and delivery destination.

• Any applicable shipping charges will be clearly displayed during the checkout process before the order is confirmed.

• Free shipping may be offered during promotional campaigns or for orders exceeding a specified value, subject to applicable terms and conditions.

Undelivered Orders

Unreachable Customer

If our delivery partner is unable to reach the customer using the provided contact details, the shipment may be held temporarily and could be canceled after a specified period.

Incorrect or Incomplete Information

Customers are responsible for providing accurate and complete delivery information. Paris Gallery Middle East shall not be held responsible for delivery failures resulting from incorrect, incomplete, or inaccurate information provided by the customer.

Refund Processing for Undelivered Orders

If an order paid online cannot be delivered and qualifies for a refund, the refund will be processed to the original payment method once the item has been returned and received.

Please note that bank processing times may vary, and refunds may take up to 14 business days to appear in your account.

Customer Support

If you have any questions regarding shipping, delivery, or the status of your order, please contact our Customer Service team through the WhatsApp service available on our website.

Our team will be happy to assist you and provide any information you may need.